How to Suppress Standard Email Notifications in OpenAir
OpenAir offers the capability to send custom email notifications when changes are applied to bookings, tasks, projects, or issues. However, in certain cases, users may not want to receive an…
Read MoreUsing the Web Services Usage Log for Debugging Integrations
The Web Services Log records API calls to OpenAir and OpenAir’s response. This is useful in debugging integration with OpenAir. To access the web services usage logs, you will need…
Read MoreIt’s Not If – It’s When: Key Technology Advancements That Will Impact Your PS Organization
To excel with professional service automation, it’s crucial to be proactive and stay up-to-date with the latest IT and process trends. We must continually analyze the emerging developments that are…
Read MorePrevent Work Schedule Hours From Being Counted Towards Utilization Before the User Was Employed
To address instances where utilization is being counted for new users before their start date, OpenAir provides a solution to ensure accurate utilization figures. The recommended approach is to update…
Read MoreUnlocking Project Progress Insights: Mastering Percent Complete in OpenAir for Effective Project Management
Tracking how your team progresses in executing tasks is a critical part of project management. Monitoring a project’s progress is vital for various reasons, including identifying and fixing blockers, mitigating…
Read MoreNavigating Change Management in Professional Services: The Power of PSA Tools
Change is a constant in the world of professional services and managing it effectively can be a significant challenge – especially when implementing a new system that impacts nearly every…
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