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Page 20 of 39

Sweat the Small Stuff…Sometimes


I once had an extended, heated argument with a client over adding 20 accounts to their 2,000+ value chart of accounts. I spent some of both my credibility and the client’s goodwill during the discussion, and to what end? We both ended up frustrated, and for a while our relationship was strained. There was no…

January 15, 2014


Three Ways to Cope With Work Overload


Or, “How I learned to stop worrying and love the fact that I’m busy.” Sometimes it’s hard to help your clients keep things together without falling apart yourself. The more value you add, the more in demand you are, and the harder it is to get a handle on a workload that never seems to…

December 18, 2013


Fiscal Year Starts/End in OpenAir


It’s the end of the fiscal year again and your organization is facing restructuring, cost of living changes, rate changes, and maybe even globalization. Join us as we review key areas to include in your fiscal year end wrap-up and prepare for your next fiscal year. In this webinar, learn how best to: keep historical…

December 12, 2013


Recovering From an Embarrassing Mistake


A client of mine came by a cubicle I was sharing with a junior consultant. The client said, “I’ll be gone for a couple of hours; I have a doctor’s appointment.” My cube-mate responded, “Oh…what’s wrong?” I knew we were about to experience a “teachable moment”. The client simply said, “Girl stuff…”, smiled, and moved…

December 11, 2013


Change Management in OpenAir


Whether rolling out a new system, new feature, or new process, change is hard. Join us as we discuss how change management approaches factor into projects as key activities and focus. In this webinar you will learn: the principles of change management how communication helps and hurts change management how to phase out the old…

November 26, 2013


Delivering “Upward” Feedback


With few people to answer to, leaders are often the ones who need feedback the most, so delivering constructive criticism well can make you a true asset: It shows that you aren’t another passive drone, that you explore new ideas and are truly are motivated to improve the company. But it’s also risky business: delivered…

November 13, 2013


What Do You Do When a Personal Crisis Strikes While on Company Time?


As much as we would all like it, life does not stop while we are at work or away on business travel. As consultants, we often feel more connected to our clients than we do to the companies we work for. However, when crises occur, we should not rely on our clients to fix them!…

October 30, 2013


Coordinating Virtual Teams


If you’ve ever wondered why you bought a lousy vacuum cleaner from a door-to-door salesman, you understand the mysterious psychological power of being in person. Presence gives school plays Hollywood gravitas, fills stadium nosebleed sections and, in an age of high-res webcams and lightning fast connections, will always be the ace in the hole for…

Coordinating Virtual Teams

October 24, 2013


OpenAir Expert Webinar Series: Consulting Skills


Are you starting a new services group? Have new hires or employees moving from technical groups to services? Need a general refresher for your team on how to identify key stakeholders on a project, clearly communicate to achieve team success, manage projects and team activities, and more. Join us for this all-important webinar to enhance…

October 17, 2013


Turning a Bad Presentation Around


You thought you had a winning presentation…right up until that opening joke about HR dropped like the Berlin Wall. Now eyes are glazing over, smartphones appear out of nowhere and you begin to wonder if your audience is really just scanning Facebook behind all those open laptops. It’s time to face the truth: your presentation…

October 16, 2013


Page 20 of 39
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