Resource Library



“We work hard and learn. Sharing our knowledge is one of the greatest rewards of the work we do.“

Our resource library contains PS best practices, PSA tool tips, eBooks, recorded webinars, and more. Click on any of the resource groups below or search the full library by PSA tool and topic. 

Latest additions to our library

White Papers

How to Lower Costs For PSA Tool Administration

If you could lower your professional services automation (PSA) tool administrative cost, would you do it? This paper will introduce ...

Metrics, Measures, and Motivation: Equations for Professional Services Success

  Professional Services rely on people and processes to be successful. Metrics are often established to view trends and set ...

Success With PSA Tools: Obtaining Maximum Operational Success with Professional Service Automation (PSA) Tools

A Professional Services Automation (PSA) Tool is a software solution generally used to gather information and analysis required for Professional ...


Project Task Structure in OpenAir: Task vs. Time

The team here at Top Step is constantly asked the question about project task structure in OpenAir and what we ...

Understanding Cost Tracking Features in OpenAir

Being able to track costs is vital for any business.  OpenAir supports several cost tracking features and related functions that ...

OpenAir Techniques for Forecasting Resource Utilization and Reporting

Resource utilization is a common measure in all professional services organizations. It’s a measure of productivity and of your people ...
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