Lessons In Avoiding Non-Apologies
2013 was another year of tragedy and triumph and, as usual, we all witnessed loads of colossal public gaffes. Just like every other year. And for every Paula Dean, Lance…
Read More2013 New Feature Highlights / Release Management
As we work with customers, there are frequently features/functionalities that are not being taken advantage of which are time savers, system compliance helpers, and just generally better ways to view…
Read MoreSweat the Small Stuff…Sometimes
I once had an extended, heated argument with a client over adding 20 accounts to their 2,000+ value chart of accounts. I spent some of both my credibility and the…
Read MoreThree Ways to Cope With Work Overload
Or, “How I learned to stop worrying and love the fact that I’m busy.” Sometimes it’s hard to help your clients keep things together without falling apart yourself. The more…
Read MoreFiscal Year Starts/End in OpenAir
It’s the end of the fiscal year again and your organization is facing restructuring, cost of living changes, rate changes, and maybe even globalization. Join us as we review key…
Read MoreRecovering From an Embarrassing Mistake
A client of mine came by a cubicle I was sharing with a junior consultant. The client said, “I’ll be gone for a couple of hours; I have a doctor’s…
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