PSA Virtual Administration

OpenAir Virtual Administration

CONTINUALLY IMPROVING AND ADAPTING YOUR OPENAIR SYSTEM TO MAXIMIZE RESULTS

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Does your in-house NetSuite OpenAir Administrator/Expert have limited time or is no longer with your company and you need someone to step in to assist?

Our OpenAir experts provide ongoing services, support, and guidance to ensure your team is getting the most out of your OpenAir investment.

Benefits of OpenAir Virtual Administration

  • A tailored set of services to fill the gaps in your OpenAir administrators’ knowledge and availability
  • Access to knowledgeable PSA experts who understand your business
  • Implement system release features and system configuration changes as needed
  • Proactive system audits to ensure data accuracy and user adoption
  • Assistance with creating or modifying reports
  • End-user support for frequently asked questions

 

How we work with you

Our PSA Virtual Administration service is designed with flexible options to fit your needs.

One@2x

PSA System Review

Conduct a detailed walkthrough of your current system configuration and usage

Capture how daily business operations are managed

Discuss any known issues impacting your system usage and adoption

Two@2x

Virtual Administrtion Plan Design

Identify level and volume of user support needs

Identify report configuration and modification needs

Establish process for PSA system configuration and updates

three@2x

Virtual Administration Launch

Review customized plan for support, guidance and user adoption

Online Support setup for support requests and tracking

Annual reviews for alignment to changing needs

Want to learn more?

Sign up for a 30 minute complimentary review

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Our consultants come from industries that leverage PSA tools and have gained their experience through practical application, trial and error, and vendor interaction.

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e: info@TopStepConsulting.com

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May 09
Jun 13

About Us:  Our mission is to enable and empower Professional Services Organizations to become profitable, scalable, and efficient through change management, technology deployment, and skill set training with a Customer First approach.  We are celebrating our 10th year of success and look forward to growing and learning with you.