Release Management: OpenAir releases new code approximately every 45 days. This provides great opportunity for the savvy OpenAir client. We can help you better understand the release cycle and help you request features that will improve your business process and get the most out of the features that are being released for others. How often have you asked yourself, can OpenAir do that? We can answer that question for you and make sure that you don’t miss anything as OpenAir continues to improve its products.

System Administration: TOP Step provides accredited and professional system administration for the OpenAir system. We offer both remote and on-site staff augmentation based on the need of the client. Do your end-users have a Help Desk to call or a reference site to lookup specifics for your company’s OpenAir configuration? We can also coordinate with your central administrator to ensure that remote offices have the support they need.

Training: We provide comprehensive training on all aspects of the OpenAir product. Depending on need, this training can be done remotely or on-site. We provide all materials and tailor the instruction to the need of the client and the client configuration of OpenAir. Training is a key area to ensure smooth system adoption and use within your organization.

Business Efficiency Assessment: TOP Step provides complete assessments of your services business and how it utilizes systems and processes. We specialize in operations assessments as well as report development, creation and maintenance. We can ensure that you have the appropriate information to optimize business performance.

Process Workshops: Not sure if OpenAir is right for you or how to proceed with your OpenAir deployment? TOP Step process workshops step you through your business operations, interpreting OpenAir concepts into your terms for ease of understanding and deployment.