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2013 New Feature Highlights / Release Management
As we work with customers, there are frequently features/functionalities that are not being taken advantage of which are time savers, system compliance helpers, and just generally better ways to view…
January 16, 2014
Sweat the Small Stuff…Sometimes
I once had an extended, heated argument with a client over adding 20 accounts to their 2,000+ value chart of accounts. I spent some of both my credibility and the…
January 15, 2014
Three Ways to Cope With Work Overload
Or, “How I learned to stop worrying and love the fact that I’m busy.” Sometimes it’s hard to help your clients keep things together without falling apart yourself. The more…
December 18, 2013
Fiscal Year Starts/End in OpenAir
It’s the end of the fiscal year again and your organization is facing restructuring, cost of living changes, rate changes, and maybe even globalization. Join us as we review key…
December 12, 2013
Recovering From an Embarrassing Mistake
A client of mine came by a cubicle I was sharing with a junior consultant. The client said, “I’ll be gone for a couple of hours; I have a doctor’s…
December 11, 2013
Change Management in OpenAir
Whether rolling out a new system, new feature, or new process, change is hard. Join us as we discuss how change management approaches factor into projects as key activities and…
November 26, 2013
Delivering “Upward” Feedback
With few people to answer to, leaders are often the ones who need feedback the most, so delivering constructive criticism well can make you a true asset: It shows that…
November 13, 2013
What Do You Do When a Personal Crisis Strikes While on Company Time?
As much as we would all like it, life does not stop while we are at work or away on business travel. As consultants, we often feel more connected to…
October 30, 2013
Coordinating Virtual Teams
If you’ve ever wondered why you bought a lousy vacuum cleaner from a door-to-door salesman, you understand the mysterious psychological power of being in person. Presence gives school plays Hollywood…
October 24, 2013
OpenAir Expert Webinar Series: Consulting Skills
Are you starting a new services group? Have new hires or employees moving from technical groups to services? Need a general refresher for your team on how to identify key…
October 17, 2013
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