Coordinating Virtual Teams

If you’ve ever wondered why you bought a lousy vacuum cleaner from a door-to-door salesman, you understand the mysterious psychological power of being in person. Presence gives school plays Hollywood gravitas, fills stadium nosebleed sections and, in an age of high-res webcams and lightning fast connections, will always be the ace in the hole for…

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OpenAir Expert Webinar Series: Consulting Skills

Are you starting a new services group? Have new hires or employees moving from technical groups to services? Need a general refresher for your team on how to identify key stakeholders on a project, clearly communicate to achieve team success, manage projects and team activities, and more. Join us for this all-important webinar to enhance…

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Turning a Bad Presentation Around

You thought you had a winning presentation…right up until that opening joke about HR dropped like the Berlin Wall. Now eyes are glazing over, smartphones appear out of nowhere and you begin to wonder if your audience is really just scanning Facebook behind all those open laptops. It’s time to face the truth: your presentation…

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Managing Conflict – Make Lemonade Out of Lemons

You know the guy. He’s the one you always have to work with, but he’s as stubborn as he is arrogant, and he just can’t let anything go. He fills up your inbox, stalls every meeting and makes projects a total pain. And believe it or not, he just might be a great asset to…

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What Did You Say?

3 Tips For Reducing Jargon and Communicating Effectively Our clients look to us for our experience, insights and help with understanding unfamiliar processes, systems and concepts. How often are you asked to explain a term or phrase? When this happens you run the risk of losing the client’s focus on the message you need to…

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Phone:  703-957-8370
Email:  info@TOPStepConsulting.com

Upcoming Webinars

Nov 08

OpenAir Advanced Reporting Tips and Tricks

November 8 @ 1:00 pm - 1:45 pm
Nov 15

Best Practices for Using Tags in OpenAir

November 15 @ 1:00 pm - 1:45 pm
Dec 13

OpenAir Scripting Tips and Techniques

December 13 @ 1:00 pm - 1:45 pm

About Us:  Our mission is to enable and empower Professional Services Organizations to become profitable, scalable, and efficient through change management, technology deployment, and skill set training with a Customer First approach.  We are celebrating our 10th year of success and look forward to growing and learning with you.