Empathy Lab


“Because TOP Step’s methodology focused on our business process first to understand how we would most benefit from a best in class PSA tool,  we were able to accelerate our original schedule to deploy the OpenAir system to meet our specific business needs.  Within one month we had a system in place that was contributing value to our business operations for Empathy Labs with accurate and readily available information.   TOP Step’s expertise in professional services business automation was key to a successful implementation, and they will continue to be a trusted business partner for providing sound advice as we expand our OpenAir system usage.”

– Howard Abrams,  Empathy Labs

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Upcoming Webinars
Jun 13

About Us:  Our mission is to enable and empower Professional Services Organizations to become profitable, scalable, and efficient through change management, technology deployment, and skill set training with a Customer First approach.  We are celebrating our 10th year of success and look forward to growing and learning with you.