An independent research firm named TOP Step Consulting in the elite top 10 group of Best-of-the-Best Professional Services organizations

South Riding, VA – March 15, 2013

TOP Step Consulting, the leading provider of professional services business operations efficiency solutions, has been recognized as one of the top providers of professional services worldwide, in a benchmark survey conducted by independent research firm Service Performance Insight (SPI).

In its 2013 Professional Service Maturity™ Benchmark report, SPI Research published findings based on an analysis of 234 participating service organizations. Of those TOP Step Consulting ranked in the top 5% by significantly outperforming the benchmark average in five service performance dimensions: Leadership, Client Relationships, Human Capital Alignment, Service Execution and Finance and Operations.

TOP Step Consulting President and CEO Jodi Cicci says “This benchmark report provides a great value to professional services organizations in the technology sector who are looking to understand what their peers are doing and how to improve. The information provided in the report is audited by SPI research and supported by major industry players such as Microsoft, SAP, and NetSuite.”

“We are thrilled to be recognized as a top performer again in the 2013 report”, says Cicci. “We have a simple philosophy focused on delivering exceptional service. Our customers are other professional services organizations who are looking to improve their business efficiency and profitability, so it is vital that we are seen as an expert and leader in our field. The benchmarking process and report findings validate what we are doing right and help us identify areas of improvement.”

The Top 10 firms outperformed their peers and the benchmark average with significantly higher profit, year over year revenue growth, more satisfied clients, and more projects delivered on time.

Best-of-the-Best PSO Comparison

For the past four years, Service Performance Insight has conducted in-depth analysis of the top 5% of PS Maturity benchmark participants to uncover the reasons for their superlative performance. Each year, the top 5% have been named the “Best-of-the-Best” based on superior PS Maturity™ benchmark scores.

About TOP Step Consulting
TOP Step Consulting improves business efficiency and productivity for Professional Services businesses. TOP Step Consulting is a leading expert in professional services automation with extensive experience in PS business operations specializing in complex global operations. They provide advisory, implementation and outsourced administration services to world-class professional services organizations of all sizes. Their goal is to streamline operations, helping clients achieve their profitability goals so they can focus on growing their business.

SuiteWorld 2013 is set to be the largest ever gathering of NetSuite Customers, Partners and Developers

South Riding, VA – March 08, 2013

TOP Step Consulting announced that it will be a Gold sponsor at NetSuite’s SuiteWorld 2013. The conference will be held at the San Jose Convention Center in San Jose, California, May 13–16. TOP Step Consulting will be in booth 608 in the Expo.

TOP Step Consulting will present the benefits of integrating NetSuite OpenAir with NetSuite and ERP. They will also be offering one to one sessions where customers can get advice on how they can advance their usage of the OpenAir system. “Throughout the conference, we will be showcasing how-to tips and best practices, helping OpenAir users connect with each other, and sharing with customers and our partners where to go for educational information enabling them to take advantage of system capabilities to meet their business goals” says Jodi Cicci, President and CEO of Top Step Consulting.

SuiteWorld 2013 will bring together NetSuite solution providers, ISV partners and representatives of the more than 16,000 companies and subsidiaries using the NetSuite cloud business management suite. This year’s conference features 200 dedicated and interactive sessions—twice as many as SuiteWorld 2012—over an expanded lineup of 15 tracks to offer attendees even more opportunities to learn best practices and real-world customer success stories and unleash the transformative power of cloud computing for game-changing innovation and business growth. SuiteWorld provides cloud innovators with the opportunity to learn from experts and their peers, share insights, network face-to-face and contribute to the global growth of cloud ERP.

“We are proud to be a gold sponsor again this year. It is a great opportunity to network, learn, and share information across the community and interact face-to-face with our customers. SuiteWorld provides the venue for several intense days where we can come together to share experiences and grow a stronger community”. says Cicci.

For registration and additional details, please visit http://www.netsuite.com/suiteworld. To join the SuiteWorld conversation on Twitter, please use #NSW13.

The fast growing professional services consulting company strengthens resources to meet demand for their expertise in delivering professional services automation solutions.

South Riding, VA – February 28, 2013

TOP Step Consulting announced today that Gwyn Reich has joined the company to further develop their growing portfolio of national and global customers. Gwyn Reich comes with a wealth of experience within the Industry, having spent the last 20 years in progressive roles in technology enterprises spanning all areas of business from Professional Services, Sales and Marketing, Finance, Human Resources and Business Operations. Most recently, Gwyn was the Director of Worldwide Professional Services Operations for Avid Technology headquartered in Massachusetts and was responsible for the development, implementation and adoption of Avid’s Professional Services Automation platform, OpenAir by NetSuite. Joining TOP Step Consulting, a young and rapidly growing company, will continue her success.

Gwyn joins TOP Step Consulting as Director Business Development to contribute to TOP Step Consulting’s recent success providing professional services automation consulting and implementation services to many of the top companies both in the United States as well as globally. Gwyn comments, “The opportunity to join TOP Step Consulting and work with such a talented group of professionals is so exciting! I am thrilled to have found a role that can have an impact across many organizations in their pursuit of business operations excellence.”

Jodi Cicci, President and CEO of TOP Step Consulting said “Gwyn’s wealth of experience and industry knowledge has already made her a key addition to the TOP Step Consulting family. We view her appointment as a sign of our commitment to being the leading consulting company in our industry. The increasing demand from our customers led us to look for an addition to our team who brings real world experience in growing and managing a services based business and just as importantly one who will fit in with our commitment to quality and exceptional service. It is very fortunate that we were able to find someone of Gwyn’s caliber to fulfill this role. I’m confident that Gwyn will play a key role in providing and implementing high quality solutions for our clients.”

About TOP Step Consulting
TOP Step Consulting improves business efficiency and productivity for Professional Services business operations. TOP Step Consulting is a leading expert in professional services automation with extensive experience in PS business operations specializing in complex global operations. They provide advisory, implementation and outsourced administration services to world-class professional services organizations of all sizes. Their goal is to streamline operations, helping clients achieve their profitability goals so they can focus on growing their business. To learn more please visit http://www.topstepconsulting.com

March 7, 2012 – “Cetan” is the Native-American word for ‘hawk’ and embodies the thought and spirit of speed, dedication, and vision. Cetan Corp, a Native American and Veteran owned small business, was founded upon the same concepts and its swift rise to prominence as an award winning IT software and solutions provider has come through building its business relationships and by the visionary foresight of Honesty, Accountability, Wisdom, and Knowledge.

Cetan Corp’s keys to success are:

• Envision who you want to be in 10 years – then act accordingly
• Create a culture where accountability and reward is shared
• Invest in your most valuable resource – your people
• Be trust worthy and deliver on your promise
• Develop meaningful business partner relationships

Read the full Case Study to learn more about how they have achieved tremendous success and a position in the 2011 Inc. 500 list.

December 16, 2011 — When they crossed the sixtieth client mark at the beginning of 2011, they were named one of the “Top Twelve” service organizations that distinguished themselves as the “Best of the Best” by SPI Research. It was the second straight year they had been included in this elite group. But now, only ten months later, they are serving more than one hundred clients, and bringing onboard two new Senior Business Consultants, Robin Garrison and Stephanie Picardi. Not bad for a company that has only been in operation for four years. Read the full press release.

July 18, 2011 – Progress Software Corporation is a global enterprise software company that enables organizations to achieve higher levels of business performance by improving operational responsiveness. Operational responsiveness is the ability of business processes and systems to respond to changing business conditions and customer interactions as they occur. TOP Step Consulting partnered with Progress to implement the baseline NetSuite OpenAir system, then continued on to 3 additional projects to align standards and processes globally, including:

• Expansion of the initial Professional Services Automation project to align global processes and reflect these in the OpenAir system. The development of a consistent standard would enable the visibility needed to manage the growing operations. Challenging issues included resource management, revenue recognition, organizational responsibilities, and increasing system adoption.
• Implementation of a global Project Management Office (PMO) methodology. This focused not only on consistent usage of PM methods, tools and templates, and knowledge management, but also on the processes for setting up, tracking and monitoring projects within the new PSA system.
• Implementation of a Service Definition Framework (SDF) to define service offerings enabling consistency, repeatability, and high-quality delivery. A framework was needed for defining and developing a service offering. The core offering that was developed would later be a part of the Progress RPM™ solution.

Read the full Case Study

TOP Step Consulting adds new employee in response to demand for business operations and automation services

June 20, 2011 – For a fourth consecutive year, TOP Step Consulting has seen an increase in demand for its services by assisting these companies with Professional Services Automation services and expertise in improving business operations. TOP Step helps other project based service providers streamline their business operations, better manage their projects, resources, and financial health of their organization. With the addition of Glenn Gargan, the TOP Step Consulting practice will improve their capacity to meet this demand. Read more…

TOP Step Consulting was named one of the “Top Twelve” service organizations that distinguished themselves as the “Best of the Best”. This is the second consecutive year that TOP Step Consulting has been recognized in this elite group by SPI Research. Read the full press release.