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Progress Software

“TOP Step Consulting was a driving force in helping us achieve our challenging globalization goals for Professional Services.”
– Kyle Bowker, Vice President and Managing Director, Americas

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“Let me give you some background on our project and the initial successes of our OpenAir implementation with TOP Step Consulting. It took only nine weeks to develop, configure and train users on OpenAir, which included integration into our ERP system. Within seven weeks of implementation we were running all of our service related business through the OpenAir system, effectively managing our ‘paid time off’, and have 275 associates recording project time. The daily ‘war room’ meeting now takes only 15 minutes versus 60 and we have complete visibility to where our projects are in their life cycle. That visibility is now driving us toward improving our billing cycle and we can now quantify how much time we leave on the table before we begin billing. TOP Step Consulting integrated themselves into our team working with us shoulder to shoulder to put in place a solid foundation that will allow us to continue to grow and expand our usage of the OpenAir system and ultimately reap the benefits we expect by investing in a PSA tool. Their expertise and knowledge in both operation business practices and the OpenAir system were invaluable in getting us started right.”
– Scott Coffman, Director of IS, RTC

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“Right from the start, Top Step impressed us with their efficient, professional manner. It is especially comforting to work with people whose deep knowledge of Open Air comes from extensive…

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About Us:  Our mission is to enable and empower Professional Services Organizations to become profitable, scalable, and efficient through change management, technology deployment, and skill set training with a Customer First approach.

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