- Jodi Cicci, President and CEO
Jodi has been implementing software systems for over 20 years in both commercial and government organizations. After quickly rising through the ranks of software developer, project lead, and project manager, she moved into operational management roles within professional services where she began paving her way toward being an expert in setting strategies for operations efficiencies using process and tools. Jodi had led many large organizations in establishing a Project Management Office and compliant processes for companies to obtain CMM certification. She has worked with many global organizations to establish standard business operating practices by deploying PSA tools. In one particular case this involved 23 worldwide offices which was accomplished in less than 1 year. Because of the breadth of understanding business operations, technology and cultural differences across the globe Jodi has developed TOP Step into a leading provider of business operations efficiency services.
One of Jodi’s many passions is for her customers to have the knowledge and information they need to be successful. In working with any customer, business understanding and how the business runs is always first – never technology. This passion to ensure her customers have the knowledge they need is also evidenced in her leadership to help establish customer advocacy programs for OpenAir including the user community, user forums, and the OpenAir Annual User Summit.
Jodi holds a BS and MS in Computer Science from Michigan Technological University. In her spare time she spends time relaxing with her son and husband watching movies and TV. Jodi has a love of travel and adventure and even though she travels a great deal of time for her customers, she always make time for her annual family vacation which includes a lot of fun and adventure balanced with a bit of relaxation time.
- Ronn Breaux, Vice President of Client Services
Ronn has spent his career solving business issues and striving for operational excellence. He has worn many hats throughout his career including VP of Sales, VP of Delivery, COO and CFO, giving him insight into the many challenges of service oriented businesses both operationally and culturally. He brings a unique set of knowledge and skills to his customers for understanding of the business needs as well as process and tools that can help solve efficiency challenges. Ronn has evaluated and implemented many tools to help businesses reach their business goals including sales automation, professional services automation, and financial solutions..
As a part of the TOP Step team, Ronn receives a great deal of satisfaction by providing solutions that result in improved operations and ultimately ease the stress within a company; thereby allowing them to shift their focus on the the activities and people who are making a difference in their companies..
Ronn holds Bachelor Degree in Business Administration from Louisiana State University. When away from work, he enjoys time with his family and an occasional game of golf. When at home in New Orleans, he enjoys doing the cooking. Over the years, Ronn has grown to be a novice gourmet chef and wine expert. Laissez les bon temps rouler!! (Let the good times roll)
- Casey Conner, Principal Business Consultant
Casey has over 16 years of professional services and technology experience. He holds a Masters degree in Finance and has developed deep expertise in technology strategy development and deployment across multiple industries. He has worked for consulting firms of all sizes, from Big 4 to boutique, and owned his own successful firm for several years. He has worked with companies ranging from fewer than 10 employees to greater than 100,000.
Casey’s passion for professional services excellence stems from this experience, and as a part of the TOP Step team, he is dedicated to helping companies reach their goals. Performing efficiently is key to effectively competing in our service economy, and Casey brings a high level of dedication to helping the TOP Step customers prosper.
Casey resides in Austin, Texas. In his spare time he likes to ride his bike, barbecue, and spend time with his family boating, hiking and camping. He’s also an avid fan of Texas Aggie sports, especially football.
- Paul Rees, Vice President of Customer Success
Paul brings with him over 10 years of practical professional services operations experience. Prior to joining TOP Step in 2010, Paul was the Director of Operations for a mid-size software consulting firm in Austin, TX. His experience spans many areas including operations management, financial forecasting, resource management, recruitment and retention, and account management.
For each customer that he works with he brings his experience and passion for problem solving to help them improve their current situation. Whether he is troubleshooting tricky software issues or advising customers on how to get more out of their systems and processes, he is focused on keeping customers successful well after their initial implementations. He loves being the “good guy” for customers – either by making processes flow smoothly or by making things possible that were not possible before.
Paul resides in Sacramento California and enjoys his time away from work with his wife and two children. When he has time he likes to relax by running, reading and playing the piano.
- Tres Churchill, Senior Business Consultant
Tres has spent the majority of his career working in professional services organizations specializing in process improvement and policy development with a focus on efficiency and maximized margin. His functional experience includes Resource Management, Systems Administration, Resource Planning, Workforce Management, Talent Acquisition, and Human Resources Management. Tres holds a Senior Professional in Human Resources certification.
Chaos tends to be a common theme in most PS organizations. Tres understands this and has a passion for helping sort through the chaos of managing operations and the challenges that human resources brings to the fulfillment process in a professional services organization. “Being a part of the TOP Step team is a very rewarding experience” says Tres. “The philosophy of TOP Step Consulting is also one of my own: understanding our customers’ goals and how their businesses operate first and foremost. Once this is understood the fun begins in implementing innovative solutions to achieve those goals and make the process better through systems and technology”.
Tres currently lives in Austin, TX with his wife and 2 boys. As a proud alumnus of the University of Texas, Tres is a zealous supporter of Longhorn athletics. He also enjoys the vices of the modern age, such as video games, podcasts, and keeping up with social media. Tres and his family love to get out of doors, too. Whether fishing or going on a hike, they take advantage of the natural beauty of Austin and the surrounding areas.
- Stephanie Picardi, PMP, Senior Business Consultant
Stephanie has quickly built a strong base of experience for helping professional services organizations create a more profitable and predictable business. The combination of a business focused education, PMP certification, and hands-on experience with professional automation tools, ensures customers will be provided sound advice and guided through a project with ease.
“It is critical to understand the business model of our customer and their needs before applying the technology. When you pair this along with experience and expertise in PSA technology, we are able to provide a high value service to our customers. It is exciting to be a part of a team with this in-depth knowledge and know-how”, says Stephanie.
Stephanie has a genuine concern for the success of her customers. In her roll as a Senior Business Consultant, Stephanie conducts business efficiency reviews in order to translate client business needs and processes to PSA system capabilities. Her PMP skills bring structure and confidence your PSA implementation will be delivered on time and on budget. Stephanie has a genuine concern for the success of her customers.
Stephanie holds a B.S. in Business Administration from the University of Florida and is PMP certified. She currently enjoys living in southern California.
- Rob Canfield, Senior Business Consultant
Rob Canfield has a wealth of experience, having spent the last 20 years in progressive roles in technology and financial services enterprises spanning areas of business from Operations, Customer Success, Business Development, and Professional Services. Rob brings with him a unique blend of business savvy, technical knowledge, and management experience.
Rob values what the customer is trying to accomplish and enjoys helping them to maximize their investment in people and technology to reach their goals. He appreciates a holistic view – accounting for the common as well as the unique facets of each organization and understands the challenges that come with change and improvement.
Rob resides in Foxboro, MA with his wife and four children. Rob enjoys swimming, tennis, running and theater. Having completed six marathons and several triathlons, one of his goals is to combine his love of travel and endurance sports to compete at one destination event every year.